osTicket contains a flaw that allows a remote attacker to view arbitrary files outside of the web path. The issue is due to the attachments.php script not properly sanitizing user input, specifically traversal style attacks (../../) supplied via the 'file' variable.
Classification
Location:
Remote / Network Access
Attack Type:
Input Manipulation
Impact:
Loss of Confidentiality
Exploit:
Exploit Public
OSVDB:
Web Related
Solution
Upgrade to version 1.3.1 or higher, as it has been reported to fix this vulnerability. In addition, osTicket.com has released a patch for some older versions.