osTicket contains a flaw that may allow a remote attacker to execute arbitrary commands. The issue is due to the main.php script not properly sanitizing user input supplied to the 'include_dir' variable. This may allow an attacker to include a file from a remote host that contains arbitrary commands which will be executed by the vulnerable script.
Classification
Location:
Remote / Network Access
Attack Type:
Input Manipulation
Impact:
Loss of Integrity
Exploit:
Exploit Public
OSVDB:
Web Related
Solution
Upgrade to version 1.3.1 or higher, as it has been reported to fix this vulnerability. In addition, osTicket.com has released a patch for some older versions.